COMMON QUESTIONS - ORDERS

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Every Kingdom Cookie Company order includes 6, 12, or 24 handcrafted cookies, beautifully presented in our signature matte black luxury gift box.

Each cookie is individually sealed for maximum freshness, then packaged on the same day it's baked to ensure it arrives tasting as close to fresh from the oven as possible.

At this time, we offer carefully curated 6, 12, or 24 cookie collections—because we'd rather perfect one unforgettable experience than offer countless options. From the first cookie to the last, every bite is crafted to be extraordinary.

Every order is handcrafted in small batches to ensure exceptional freshness and quality. Orders typically ship within 1–3 business days after they're placed. Once your cookies leave our kitchen, delivery usually takes an additional 1–3 business days, depending on your location.

From our oven to your doorstep, every cookie is baked with care and shipped as fresh as possible.

We want every Kingdom Cookie experience to be exceptional. If anything isn't quite right, email our Concierge Team at sales@kingdomcookiecompany.com with a few photos and a brief description of the issue. We'll take care of the rest.

At this time, we aren't able to schedule orders for a specific ship or delivery date. Because every order is handcrafted in small batches, cookies typically ship within 1–3 business days of being placed. Once shipped, delivery time depends on the shipping method you select at checkout.

We bake every order fresh to ensure your cookies arrive at their very best.

Every Kingdom Cookie is baked fresh, carefully packaged, and protected throughout its journey.

Your cookies are sealed in our signature packaging, presented in our elegant gift box, and securely placed inside a protective shipping carton to help preserve freshness and quality in transit. Because we bake and ship in small batches, refrigerated packaging isn't necessary.

The result is a cookie experience that's as impressive when you open the box as it was when it left our kitchen.

Explore our collection, select your favorites, and complete your order online in just a few clicks. For exclusive releases, seasonal collections, and early access to limited-edition cookies, be sure to join our email list. The best cookies don't stay around for long.

If your order hasn't shipped yet, we'd be happy to help. Simply email our Concierge Team at sales@kingdomcookiecompany.com with your order number and cancellation request.

We'll do our best to process your request as quickly as possible. Once an order has shipped, we're no longer able to cancel it.

Occasionally, shipping boxes may show signs of wear during transit, such as dents, tears, or extra shipping tape applied by the carrier. While the outer box may not always arrive in perfect condition, it's designed to protect the beautiful gift box and the cookies inside.

If your cookies or their packaging was damaged in any way, please contact our Concierge Team at sales@kingdomcookiecompany.com. Include your order number along with a few photos of the damage, and we'll review your order promptly and make things right.

We know you're excited to receive your cookies, and we are too.

Once your order leaves our bakery, it's in the hands of our shipping carrier. While most deliveries arrive on time, occasional delays due to weather, transportation issues, or high shipping volumes can happen. In many cases, your package is still on its way and simply needs a little extra time to reach you.

If your order appears to be delayed beyond the estimated delivery window, please contact our Concierge Team at sales@kingdomcookiecompany.com with your order number. We'll investigate the shipment, work with the carrier, and do everything we can to get your cookies safely to your door.

Your satisfaction is our priority, and we're here to help every step of the way.

Occasionally, carriers mark packages as "Delivered" a few hours before they actually arrive. We recommend waiting until the end of the day, as your cookies may still be on the delivery truck.

If your package still hasn't arrived, check around your home, with household members, your front desk or leasing office (if applicable), and with nearby neighbors. Sometimes carriers leave packages in a safe location or at a neighboring address.

If you still can't locate your order after 24 hours, please contact our Concierge Team at sales@kingdomcookiecompany.com with your order number. We'll work with the shipping carrier to investigate and do everything we can to help get your cookies to you.

Yes—if your order hasn't shipped yet, we can usually update your shipping address.

Simply email our Concierge Team at sales@kingdomcookiecompany.com with your order number and your new shipping address as soon as possible. We'll do our best to make the change before your order leaves our bakery.

Once an order has shipped, we're unable to modify the delivery address.

Our cookies are baked fresh and individually sealed on the day they're made, so it's completely normal for them to soften a bit during warm weather or while traveling.

If your cookies feel soft or the chocolate has become slightly melty, simply let them rest at room temperature for a little while, or place them in the refrigerator for 15–30 minutes to firm them up. They'll be just as delicious—many people even prefer them warm and gooey.

If your cookies arrived significantly damaged or you believe there's a problem with your order, please email our Concierge Team at sales@kingdomcookiecompany.com with your order number and a few photos. We'll review everything promptly and make it right.

For the best flavor and texture, keep your cookies individually sealed in their original packaging at room temperature until you're ready to enjoy them.

Once opened, we recommend enjoying your cookies within a few days for the freshest experience. If you'd like to save them for later, they can also be frozen in their sealed packaging and thawed at room temperature whenever you're ready for another delicious bite.

Freshly baked. Carefully packaged. Best enjoyed one cookie at a time.

Our cookies are at their very best when enjoyed within two weeks of delivery. Because we use premium ingredients and don't rely on unnecessary preservatives, we recommend enjoying them while they're at peak freshness.

Each cookie is individually sealed on the day it's baked to help preserve its fresh-from-the-oven taste and texture.

If you'd like to enjoy them later, simply place the unopened, sealed cookies in the freezer as soon as they arrive. They'll maintain their quality for one to two months. When you're ready, allow them to thaw at room temperature, or warm them slightly for that fresh-baked experience all over again.

We're currently putting the finishing touches on our nutritional information and ingredient guide.

Once it's available, you'll be able to download a complete PDF with nutrition facts, ingredients, and allergen information for every cookie.

Download Nutrition & Ingredients Guide (PDF) (Coming Soon)

Our favorite way is at room temperature. If you'd like an even softer, gooier cookie, warm it in the microwave for 5 seconds before enjoying with a cold glass of milk.

Yes. Warm your cookie in the microwave for 5 seconds or in a 300°F oven for 2–5 minutes to bring back that fresh-baked aroma and texture.

Each cookie is individually sealed immediately after baking to preserve freshness, protect flavor, and ensure every cookie tastes as incredible as the first.

No unnecessary preservatives. We rely on premium ingredients, careful baking, and our freshness-sealed packaging to deliver exceptional quality.

Yes. Every batch is handcrafted in small batches and baked fresh before being carefully packaged and shipped.

Absolutely. We use real butter, premium chocolate, pure vanilla, fresh eggs, and carefully selected ingredients to create every Kingdom Cookie.

No. We believe extraordinary cookies begin with exceptional ingredients—not artificial shortcuts.

Every Kingdom Cookie is handcrafted from start to finish in small batches. From mixing the dough to shaping each cookie, every step is done with care.

Absolutely. Our signature luxury gift box makes Kingdom Cookies perfect for birthdays, holidays, thank-you gifts, and every special occasion.

We chose to perfect one extraordinary chocolate chip cookie rather than offer dozens of ordinary ones. Every Kingdom Cookie represents our commitment to craftsmanship, premium ingredients, and unforgettable flavor.

We believe it's better to perfect one extraordinary cookie than offer dozens of ordinary ones. Every Kingdom Cookie is the result of countless hours of recipe development, premium ingredients, and handcrafted baking. It's the only cookie we make—because it's the only one we believe deserves the Kingdom name.

Orders includes 6, 12, 0r 24 handcrafted Original Kingdom Cookies, beautifully presented in our signature matte black luxury gift box. Each cookie is individually sealed for freshness and packaged on the day it's baked to deliver the ultimate fresh-baked experience.

Yes. Every Kingdom Cookie is handcrafted in small batches from start to finish. From mixing the dough to shaping each cookie by hand, we never mass-produce what should be made with care.

We believe exceptional cookies begin with exceptional ingredients. That's why we use real butter, premium Ghirardelli® chocolate, pure vanilla, fresh eggs, and carefully selected ingredients to create every Original Kingdom Cookie.

Yes. Warm your cookie in the microwave for 5 seconds or in a 300°F oven for 2–5 minutes to bring back that fresh-baked aroma and texture.

No preservatives. Our cookies are baked fresh, individually sealed immediately after baking, and carefully packaged to preserve their flavor and freshness naturally.

Yes. Our cookies contain wheat, milk, eggs, and soy. They may also be produced in a facility that processes tree nuts and peanuts. If you have food allergies, please review our Nutrition & Ingredients Guide before placing your order.

Every cookie is individually sealed on the day it's baked to lock in freshness, protect quality during shipping, and ensure every cookie tastes just as delicious as the first one you open.

Every Kingdom Cookie is handcrafted in the USA in small batches using premium ingredients and meticulous attention to detail.

Because they are. Every batch is baked fresh, individually sealed on the day it's made, and shipped promptly to preserve the warm, homemade flavor and texture that make Kingdom Cookies unforgettable.

Every gift is handcrafted in small batches, beautifully presented in our signature luxury gift box, and made with premium ingredients. Best of all, 100% of our profits help support education, making every gift meaningful long after the cookies have been enjoyed.

Yes. We proudly serve churches, parishes, schools, ministries, nonprofits, foundations, and community organizations. Whether you're thanking volunteers, recognizing teachers, honoring staff, or celebrating a special event, we'd be honored to help.

Whether you're ordering a few gift boxes or hundreds, we'd love to help. Contact our Concierge Team for custom pricing and recommendations tailored to your needs.

Yes. We offer special pricing for larger orders. Contact us with your estimated quantity, and we'll prepare a customized quote for your organization or event.

Absolutely. We can ship individual gift boxes to multiple recipients across the United States, making it easy to recognize employees, clients, parish staff, volunteers, or loved ones from a single order.

Yes. Whether you're planning holiday gifts, monthly client appreciation, employee recognition, or recurring events, we can coordinate scheduled shipments that fit your timeline.

Absolutely. Every gift can include a personalized message to make your Kingdom Cookies even more memorable.

Yes. We can include approved marketing materials, thank-you notes, event information, or promotional inserts with qualifying bulk orders.

Absolutely. We can create recurring gift programs for employee anniversaries, client appreciation, holidays, birthdays, special events, and more, making thoughtful gifting effortless throughout the year.

Yes. Kingdom Cookies make an unforgettable gift for clients, customers, referral partners, and business associates. Our premium presentation leaves a lasting impression long after the last cookie is enjoyed.

Absolutely. We can ship individual gift boxes directly to employees across the country, making it easy to celebrate milestones, recognize achievements, or simply say thank you.

Absolutely. Our Concierge Team can help you design the perfect gifting experience based on your budget, audience, and occasion.

Absolutely. Kingdom Cookies are ideal for donor thank-you gifts, fundraising events, appreciation dinners, galas, auctions, and capital campaigns. Every purchase is even more meaningful because 100% of our profits support education, allowing every gift to make a difference far beyond the cookie itself.

Yes. We can help your organization establish recurring appreciation programs for clergy, staff, volunteers, donors, board members, teachers, and ministry leaders throughout the year, making meaningful recognition simple and effortless.

Absolutely. Kingdom Cookies make thoughtful gifts for parish staff, volunteers, donors, ministry leaders, and special events. Whether you're celebrating Christmas, Easter, a parish anniversary, or simply saying "thank you," we'd be honored to help.

Yes. Our handcrafted cookies are a wonderful way to recognize the priests, deacons, staff members, volunteers, catechists, and countless others who faithfully serve your parish throughout the year.

Absolutely. Whether you're honoring a priest's ordination anniversary, celebrating a pastor, recognizing a deacon, or thanking ministry leaders, Kingdom Cookies provide a memorable and meaningful gift they'll truly appreciate.

Yes. We proudly work with public, private, Christian, and Catholic schools for teacher appreciation, staff recognition, graduation celebrations, fundraising events, donor gifts, and special occasions.

Absolutely. Whether you're recognizing volunteers, thanking sponsors, celebrating coaches, or hosting a school event, we're happy to accommodate organizations of all sizes.

Yes. Supporting education is at the heart of everything we do. We proudly partner with Catholic schools, parishes, dioceses, ministries, and faith-based organizations across the country.

Absolutely. We work with ministries, charities, foundations, and nonprofit organizations to provide memorable gifts for donors, volunteers, board members, staff, and special events.

Yes. Teachers make a lasting difference every day, and Kingdom Cookies are a thoughtful way to recognize their dedication. Our premium gift boxes are perfect for Teacher Appreciation Week, end-of-year celebrations, holidays, and special milestones.

Every Kingdom Cookie is handcrafted in small batches using premium ingredients and presented in our signature luxury gift box. More importantly, 100% of our profits support education, so every gift you give helps create opportunities for students around the world. It's a gift that's as meaningful as it is delicious.

Yes. Kingdom Cookies make elegant wedding favors and welcome gifts for guests. Whether you're planning an intimate gathering or a large celebration, we'd love to help create a memorable gifting experience.

Absolutely. Whether you're celebrating a birthday, anniversary, retirement, graduation, or another special milestone, Kingdom Cookies are a thoughtful gift that's always appreciated.

Yes. We offer seasonal gifting opportunities throughout the year, including Christmas, Easter, Thanksgiving, Valentine's Day, Mother's Day, Father's Day, and other special occasions. Join our email list to be the first to hear about upcoming holiday collections.

Absolutely. Kingdom Cookies are perfect for conferences, trade shows, retreats, leadership events, customer appreciation, and executive gifting. We can accommodate both small and large orders.

Yes. Our cookies are a wonderful addition to fundraising dinners, auctions, galas, golf tournaments, donor appreciation events, and community celebrations. Because 100% of our profits support education, every purchase helps make an even greater impact.

Absolutely. Sometimes the simplest gifts leave the greatest impression. Whether you're expressing sympathy, gratitude, congratulations, or encouragement, a beautifully presented box of Kingdom Cookies is a thoughtful way to let someone know you're thinking of them.

Yes. Kingdom Cookies are perfect for life's biggest milestones, from welcoming a new baby to celebrating retirement, engagements, graduations, and everything in between.

Absolutely. Whether you're recognizing years of service, celebrating promotions, welcoming new team members, or saying thank you, Kingdom Cookies help make every milestone a little sweeter.

Yes. We'll ship your gift directly to your recipient in our signature luxury gift box, and you can include a personalized gift message for an extra-special touch.

Every Kingdom Cookie you purchase helps make a difference. 100% of our profits support education, helping expand access to learning opportunities for students, families, schools, and communities around the world.

Your purchase helps fund educational technology, online learning, faith formation, digital resources, and innovative programs that make quality education more accessible to those who need it most.

Every box you share is more than an unforgettable gift—it's an investment in a brighter future.

Absolutely. Businesses can purchase Kingdom Cookies for schools, churches, ministries, and nonprofit organizations as a meaningful way to give back while supporting education. We'd be delighted to help you create a customized giving program.

Yes. Many customers purchase Kingdom Cookies to thank teachers, parish staff, volunteers, pastors, ministry leaders, and nonprofit organizations. It's a thoughtful gift that not only encourages the recipient but also supports educational initiatives through every purchase.

Absolutely. We welcome partnerships with businesses that want to make a lasting impact. Whether you're looking for employee appreciation gifts, customer thank-you programs, community outreach, or charitable initiatives, we'll help create a gifting program that reflects your company's values while supporting education.

Yes. Kingdom Cookies are a heartfelt way to recognize the men and women who serve our communities every day. Whether you're honoring military personnel, veterans, police officers, firefighters, EMTs, nurses, physicians, or healthcare teams, we'd be honored to help you share your appreciation.

Yes. Kingdom Cookie Company exists for something bigger than cookies. Our mission is to create extraordinary handcrafted cookies while helping expand educational opportunities for students around the world. Every purchase helps support that mission.

Absolutely. If you'd like to make an additional contribution beyond your cookie purchase, we'd be honored to help. Every gift helps expand educational opportunities and supports the mission of Your Catholic Voice Foundation.